Practice Manager - SOM Neurology-Memory Disorder (AMBUL CARE ADMSTN SUPV 2)
UCSF Medical Center
June 21, 2018
San Francisco, California
Full Time - Experienced
4 Year Degree
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top five in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Specialists in the Neurology Clinic are leaders in the diagnosis and treatment of a wide range of disorders from cerebrovascular disease to headache to nerve injuries. Patients may undergo a comprehensive evaluation in the Neurology Clinic before referred to a neurological expert who specializes in a specific condition.
Our patients benefit from research conducted at UCSF, which we draw upon to develop new, more effective treatments.
Under the general supervision of the Neurology Manager, the Practice Manager will work independently and have primary responsibility for the supervision of administrative/clinical staff. The Practice Manager will be responsible for supervising the operational, human resource, administrative and business functions of the Neurology practice. The Practice Manager must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. The Practice Manager is considered the subject matter expert and oversees administrative staff and operations for the Adult Neurology practice as well as some inpatient activities. Takes an active role in team building opportunities to improve patient, provider and staff experience. Responsible for smooth clinic operations for all providers.
Three to five years overall experience in related field
Minimum three years of management experience
Bachelor's degree or equivalent
Demonstrated management or leadership skills
Demonstrated skills to effectively supervise staffand to manage the complex workflow and multiple priorities involved with a clinic(s) / center(s); strong knowledge of practice operations.
Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions
Strong interpersonal skills for effective collaborations and problem solving with all levels of management and staff, consultants and outside agencies
Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex information in a clear and concise manner
Strong knowledge of business software and specialized applications and data management systems used in clinic / center patient care
Demonstrated management or leadership skills
The flexibility to orient and work at all UCSF Medical Center locations
Experience with ambulatory practices
Previous experience in medical office registration, scheduling and, or, billing
Previous EPIC experience
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1