A true leader aims to inspire—and at Cedars-Sinai that's exactly what our Clinical Operations Managers do. We look for someone with a strong management abilities, and integrity – someone that would devote every ounce of their heart to all that they do here.
We know that you have options as to where you choose to work, and we provide our employees with the best possible work environment. One of our goals as an organization is to develop a well-trained and highly motivated workforce. We want to help you achieve your greatest potential by enabling you to progress within your job and advance your career.
The Operations Manager is responsible for the daily oversight of the administrative and operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai.The Operations Manager for the Coastal Region is responsible for the daily oversight of the administrative and clinical operations of assigned practices, sites, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. These sites include both Primary Care and Specialty Outpatient clinics in Culver City, Westchester, Marina Del Rey and El Segundo. The Operations Manager has budgetary responsibility for assigned areas, functions as key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, actively mentors staff in the building of cohesive patient care teams with physicians as well as extended care team members and departments, participates in strategic planning and business development for areas of oversight and functions as an advocate for the needs of patients. The Operations Manager promotes the consistent enactment of the values of the health system and the Foundation and ensures a steady focus on the needs of patients, physicians and staff.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job. Other/additional duties may be assigned.
Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements.
Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. Assumes responsibility for monitoring and responding proactively to fluctuations in productivity, physician or patient schedules, changes in reimbursement and/or health plan requirements and environment. In collaboration with Senior Operations Manager and VP of Operations, develops business and operations plans for assigned areas, programs and services.
Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in the support of these requirements.
In collaboration with Senior Operations Manager and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, physician extender, technician and staff coverage for all areas. Participates in the evaluation and review of all human resources and communicates issues appropriately.
Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services.
Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
Supervises all employees in areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
Functions as a key manager of the CSMCF operations management team to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs.
Effectively manages staff and materials throughout areas of oversight, including the development of effective short and long-term staffing plans, cross-training of staff where appropriate and effective oversight and management of productivity. Makes recommendations for operational staff and space utilization. Ensures areas of responsibility are responsibly and effectively structured and supported to ensure physician productivity and to provide a strong foundation for staff and patient satisfaction. Takes appropriate steps to ensure appropriate daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies.
Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.
Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards in quality and innovation in patient care, research, teaching and community service. Today, Cedars-Sinai is widely known for its national leadership in transforming healthcare for the benefit of patients.Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S. with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Clinical programs range from primary care for preventing, diagnosing and treating common conditions to specialized treatments for rare, complex and advanced illnesses. In addition, Cedars-Sinai serves the community through its Medical Network, which includes the highly rated Cedars-Sinai Medical Group and Cedars-Sinai Health Associates. Cedars-Sinai has consistently been named one of America’s Best Hospitals by U.S. News & World Report, has received the National Research Corporation’s Consumer Choice Award 18 years in a row for providing the highest quality medical care in Los Angeles, and has the longest running Magnet desig...nation for nursing excellence in California. Cedars-Sinai is a leader in the clinical care and research of heart disease, cancer and brain disorders, among other areas. Pioneering research achievements include using cardiac stem cells to repair damaged hearts, developing minimally invasive surgical techniques and discovering new types of drugs to target cancer more precisely. Cedars-Sinai also impacts the future of healthcare through education programs that encompass everything from highly competitive medical residency and fellowship programs to a biomedical science and translational medicine PhD program, advanced training for nurses and educational opportunities for allied health professionals. Most notably, Cedars-Sinai demonstrates a longstanding commitment to strengthening the Los Angeles community through wide-ranging programs that improve the health of its most vulnerable residents.