We are currently looking for Security Officers to provide the highest level of safety, security and customer service for our patients, visitors, employees and guests. In this position, the incumbent will act as an agent of the area they are engaged to protect, maintain order; detect and report any crime or safety related activity and work to prevent future occurrences. Safety is our number one priority, so we consider this one of many responsibilities to be important. You will also be accountable for the following duties:
Provide protection to all RWJBH property, employees, patients and visitors.
Respond to requests for service and assistance.
Proactively seek to assist guests and demonstrate an outgoing and friendly demeanor.
Monitor alarms and access information.
Complete written reports by recording observations, information, occurrences, and surveillance activities.
Use a computer to search for patient information.
Restrain patients and de-escalate potentially violent situations.
Communicate effectively with patients, the facility community and visitors.
Take initiative request and offer to assist when needed.
Enforce all applicable policies, rules and regulations.
Be an ambassador for the organization and the patients we serve, and exhibit a positive customer service attitude.
Prevent any loss and damage by reporting irregularities; inform violators of policy and procedures.
Demonstrate appropriate communication techniques to de-escalate tense or hostile situations; listen carefully and respond in an appropriate and professional manner.
Act responsibly when an incident occurs.
be required to regularly - stand, walk, reach with hands and arms, and talk or hear.
Exhibit high standards and monitor own work to ensure quality.
Follow instructions, respond to management direction; Complete tasks on time.
Consistently observe and enforce safety and security procedures.
Work around moving objects or vehicles, when posted outdoors (cars, buses and trucks).
Be adaptable to frequent changes, delays, or unexpected events.
Have impeccable attendance and be punctual.
Use equipment and materials correctly.
Possess a high aptitude to learn.
Have an ability to work with potentially combative patients.
Respond to requests in a timely manner.
Contribute to the team effort by accomplishing related results, as needed.
Maintain the integrity and confidentiality of information pertaining RWJ Rahway employees, including clinical and patient information.
Work various shifts, as needed (weekends and overnight).
At times, you will be required to:
wear eye protection; ASTM Level 3 surgical mask, or an approved equivalent.
wear respiratory protection; Kimberly Clark N95 masks, or an approved equivalent.
wear skin protection; Tronex rubber latex gloves, or an approved equivalent.
High School Diploma or equivalent education (GED) required.
One (1) year of experience as a Customer Service representative (preferred).
Excellent communication skills (required).
Demonstrated excellent observation skills for reporting events.
A valid New Jersey state driver's license
Driving record clean enough to meet the organization s insurability requirements.
In addition to the specific duties and responsibilities described above, the ideal candidate will need to be able to :
Present a positive impression about the Hospital.
Effectively de-escalate aggressive behavior when interacting with patients, visitors, and employees.
Transfer a fire extinguisher from a wall cabinet to an area of need.
Push, pull, carry and lift up to 75 lbs.
Re-certify and pass the annual crisis intervention and behavior management course.
Be alert and aware of all surroundings.
Have a positive customer service attitude.
Be willing to learn, then demonstrate and implement skills learned.
Be prompt, and reliable.
Multi-task and be a team-player.
Ascend/descend up to 10 flights of stairs.
Stand for long periods of time.
Physically restrain an individual.
Lift 75 lbs. (maximum weight independently).
Lift250 lbs. (maximum weight with assistance).
Meet or exceed Lifting parameters (% of lifts) Above the shoulder: 5
Meet or exceed Lifting parameters (% of lifts) Knee to shoulder: 40
Meet or exceed Lifting parameters (% of lifts) Floor to knee: 55
Carry and move 75 lbs. maximum weight for a distance of two feet: 75 lbs. 2 feet
Pull (straight) to be lifted independently: 0-2 hrs.