Responsible for providing a high level of customer service to all guests entering system facilities. Enhances service-oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of campus and local area information. Performs appropriate screening procedures for patients, guests and vendors.
Warmly welcomes patients, visitors, vendors and guests to the Geisinger facility. Creates positive first and last impressions. Ensure screening and visitation policies and procedures are adhered to for patients, guests and vendors. Opens car doors and assist patients and visitors safely in and out of their vehicles. Assists patients with the use of Valet Parking and Shuttle services. Escorts or transports patients in wheelchairs to priority locations. Assists in coordinating transport of patients with patient transport service as needed. Evaluates need for patient transfer and lift team, calls for assistance as needed. Furnishes information, directions and assistance to patients, visitors, guests, vendors and employees. Obtains resources to transport patients to and from various departments on campus; and maintains wheelchair availability in assigned locations, as necessary. Checks wheelchairs and other equipment for defects and takes for service as needed. Interacts with patients, visitors, guests and vendors in a courteous and professional manner. Remains courteous, tactful and respectful at all times. Approach and connect with patients and visitors to discover any assistance they may require. Respond to requests as appropriate and alert clinical staff and other hospital departments as needed. Ensures hospital entrances and lobbies are clear, orderly and presentable. Collaborates with Environmental Services and Facilities as needed. Identifies parking problems and seeks assistance from security staff to redirect vehicles or issue violation notices as appropriate. Enforces no smoking policy in all areas of campus. Reports safety concerns and patient issues to management, as appropriate. Assesses potential employee and patient safety issues, provides assistance to patients that fall in entrance areas and initiates emergency system(s) as appropriate. Resolves visitor inquiries using the internet, as appropriate. Documents and reports daily interactions with visitors, patients and families seeking opportunities to improve quality and the patient experience. Distributes maps, brochures, and other materials, as appropriate to designated areas. Utilizes the patient information system to provide accurate and appropriate information to patients, family members, approved volunteer clergy and other staff members in accordance with HIPPA regulations or required by an emergency or other operational reasons for which the employee is qualified. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Preferred)
Minimum of 1 year-Related work experience (Preferred)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.