This position provides process management leadership and training. He /She supports the department in development and maintaining of processes and ensures effective communication of Leadership Model, scorecard and process management with team members or appropriate levels of staffing. This position understands and communicates Customer Service goals of the organization. He /She provides process support for Departmental processes with measurement techniques to ensure program alignment with OhioHealth scorecard and values. In addition, he/she manages all daily activities of the department and supports development and deployment of throughput processes.
INFORMATION SECURITY Maintains confidentiality of log-on password(s) and security of other authentication devices (e.g., key fobs, proximity devices, etc.). Ensures privacy and security of information entrusted to their care. Uses company business assets and information resources for management-approved purposes only. Adheres to all information privacy and security policies, procedures, standards, and guidelines. Promptly reports information security incidents to the OhioHealth Information Security Officer.
RESPONSIBILITIES AND DUTIES
Develops and manages processes while defining objectives, resource requirements and barriers within the scope of OhioHealth goals and management model. Monitors and drives results in areas of process management such as timelines, action plans and measurement results. Defines gaps and influences other hospital areas to understand and participate in process success.
Defines each process as to how it pertains to patient throughput while leading supervisory staff and holding them accountable. Maintains diversity standards throughout department while leading and educating supervisory staff. Accountable to fair and equitable distribution of assignments, progressive rewards, progressive development and other functions pertaining to staff.
Performs functions required of the position including: hiring, coaching, educating and training all levels of staff while communicating with leadership staff opportunities for possible career path growth.
Reports on process progress to Director and other management (appropriate areas) while identifying need for adjustments based on measurement/performance of process. Influences all levels of organization to drive results, dissolve barriers and understand relationship between support departments and patient flow.
Maintains departments process flows, gap analysis sheets, and measurement records while communicating with all levels of organizational and departmental management as appropriate.
Ensures accountabilities for department in alignment with organization and educates staff on role in meeting with them.
Promotes, establishes, monitors and maintains staff while defining objectives, resource requirements and barriers with the scope of OhioHealth goals and management model.
Promotes and drives Customer Service initiative throughout the department and assists in training all levels of staff which influencing other areas throughout the organization to follow Best Practices.
Ensures staff awareness of Customer Service effects on patient throughput.
Supervises and evaluates work progress of employees while working with department/physicians to meet special needs. Maintains current computer systems to manage volume vs. staffing effectively while supporting the development of a program string to support patient discharge through triage.
AGE SPECIFIC COMPETENCIES Knowledge and application of growth and development principles. Utilization of effective communication strategies. Implementation of specific technical factors.
PHYSICAL DEMANDS AND WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific Vision abilities required by this job include close Vision, distance Vision, and color Vision.
OSHA BLOOD BORN PATHOGENS EXPOSURE Limited Exposure
Bachelor's Degree (healthcare field preferred). In lieu of degree must have high school diploma or GED and four years environmental services experience with at least three years in a leadership role; or equivalent combination of education and experience.
Internal Number: JR34790
OhioHealth is a nationally recognized, not-for-profit, charitable, healthcare outreach of the United Methodist Church.
OhioHealth has been recognized as one of the top five large health systems in America by IBM Watson Health™, an honor we have received six times.
We are a family of 35,000 associates, physicians and volunteers, and a network of 12 hospitals, 200+ ambulatory sites, hospice, home health, medical equipment and other health services spanning 47 Ohio counties.