Director, Patient Experience

Play a vital leadership role within a world-class, award-winning health system. Ensure the delivery of the highest level of patient and family care and  experience. Take your career to the next level. UCan do all this and more at UCLA Health.

As our Director of Patient Experience, you will work closely with the Chief Experience Officer to  promote, design and implement a patient-focused philosophy within all in-patient and ambulatory areas of UCLA Health, including our hospitals, ancillary services, group practices and the David Geffen School of Medicine. This involves providing core project and operational management and direction for initiatives to improve patient, visitor and staff experience.

Your transformational leadership style will influence thinking and cultivate a positive, trusting, collaborative, high-performance culture for team members. You will manage our Patient Advocate team in handling patient and family complaint/grievance response and resolution. You will foster a process that ensures regulatory compliance while respecting the inherent dignity and worth of every individual and his/her right to voice a grievance without discrimination or reprisal.

You will also manage our 3 Wishes Program which seeks to elicit, implement and document final wishes for end-of-life patients. This will involve close collaboration with the project manager and the pulmonary and critical care physician overseeing the program.

***BE ADVISED: THIS POSITION IS NOT REMOTE. THIS POSITION REQUIRES YOU TO WORK ONSITE***