| Primary City/State: Mesa, Arizona Department Name: Culinary & Nutrition-Hosp Work Shift: Evening Job Category: General Operations Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services. Part-Time, 20 hours a week evenings
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life. Banner Baywood Medical Center is a 332-bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services including cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. In addition, our orthopedic unit has earned repeated recognition as having one of the Top 100 Orthopaedic Programs in the U.S. by The Health Network and HCIA, Inc. POSITION SUMMARY
This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.
CORE FUNCTIONS
1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through 1 - 2 years of related experience.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.
PREFERRED QUALIFICATIONS
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred. |
