Patient Dining Associate

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

• FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
• Leapfrog Hospital Safety Grade A Spring/Fall 2018
• One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
• Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
• First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

• Exhibits a friendly, caring attitude to patients when introducing the Catering to You program, taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients’ menu on tray tickets in a timely and accurate manner.
• Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
• Completes catering rounds after passing trays to inquire if patient needs anything else. 
• Retrieves trays from patients’ rooms shortly after completing round.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures.
• Wears name tag identification.
• Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.        
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.                                                                                                 
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
• Utilizes equipment in performing job functions according to department’s safety procedures.           
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility’s protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program.  Participates in disaster drills, as appropriate.
• Adheres to Life Safety Program and participates in fire drills as appropriate.
• Responds to utility failures following department guidelines.        
• Participates and attends departmental meetings and staff development programs, as appropriate.
• Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients, and visitors.
• Reads and complies with all policies and procedures of Morrison and Compass as appropriate.
• Performs other tasks as may be assigned.

KNOWLEDGE AND SKILLS REQUIRED:

• General knowledge of modified diets and proper food handling and preparation is required

KNOWLEDGE AND SKILLS PREFERRED:

• • N/A

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or Equivalent

EDUCATION AND EXPERIENCE PREFERRED:

• • Customer service experience is preferred

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• N/A