Memorial Sloan's main campus is looking for a Dispatcher in Environmental Services. The Dispatcher dispatches environmental service aides to respond to service requests and ensures standards are met.This staff member will ensure that all inpatient care areas (inpatient, periop, UCC/CDU) areas are assigned the Environmental Services staff.
An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
Adept at creating partnerships and working collaboratively with others to meet shared objectives and goals.
Actively seeking new ways to grow and be challenged, using both formal and informal development
Flexible in your approach and demeanorin orderto align withthe shifting demands ofevolving circumstances.
Modify areas assignments based on expected discharge volumes by area Dispatches and monitors the automatic dispatching of Environmental Services Aides to respond to service requests for inpatient, periop, and UCC/CDU areas
Follow-up with staff when excessive delay is noted and decide appropriate course of action
Ensure equitable distribution of workload by matching expected service requests with adequate staff resources Monitors and determine reasons for delays and suspensions
Notify supervisor of any concerns between Environmental Services staff and other staffing on the in-patient floors Responds to customers complaints or problems and escalate / report to management staff.
Report to management staff any client concerns or complaints.
Prepare daily dispatcher assignment sheet for bed cleaning response team.
Utilize bed tracking queries/reports to analyze and report performance
Excellent communication skills
Ability to utilize work order entry system and applications
Ability to operate standard office equipment
1 year dispatching / administrative experience preferred
Monday to Friday, 2pm - 10pm. With weekend rotation
Internal Number: 2021-48632
About Memorial Sloan Kettering Cancer Center
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.