The purpose of this job is to serve our Members, Customers and Co-workers.
This position will assist the President/CEO in strengthening and developing the work flows and infrastructure to meet Board imperatives and organizational goals, drive operational initiatives forward, and ensure effective cross-functional communications and collaboration.
Leadership, Coordination, and Integration 35% of time
Serve as the liaison between the CEO and the Executive Leadership Team (ELT) to ensure consistent communication around organizational priorities and activities.
Monitor workflows and make recommendations to improve systems and processes that serve as barriers to achieving results.
Ensure effective decision-making support systems, including an evidence based assessment of the quality of decisions made.
Lead, execute, and oversee projects that typically require cross-functional collaboration and resource allocation. Provide project planning and management for the CEO’s office projects and initiatives.
Special Projects 30% of time
Assist CEO with assigned projects (i.e.: external commitments, relationships)
Conduct background preparation for key projects.
Anticipate and prepare for emerging projects and priorities.
Serve as a subject matter resource, handling inquiries and developing action plans resolve issues and problems.
Communications 20% of time
Assist in the direction and development of various communications for CEO (speeches, columns, memos, etc.)
Lead the direction and development of complex presentation materials for internal and external stakeholders.
Coordinate activities, set agendas, and summarize deliverables for ELT/PLT meetings.
Package high level briefs and organizational data to facilitate executive team decision making and for presentation to staff.
Identify opportunities to keep staff informed of CEO, Board and ELT communication to improve cross department communication.
Organizes special projects, events and meetings sponsored by the president/CEO. Coordinates key messages to stakeholders.
Representation Activities 15% of time
Manage CEO preparation for external meetings. Serves as liaison with others on behalf of the president/CEO. Represents president/CEO at designated meetings and functions.
Ensures leadership team is updated with plans and developments affecting strategy and operations.
Participates on internal committees as assigned.
Facilitates communication between senior management and other staff by participating in divisional meetings and utilizing other channels as appropriate.
Professional and managerial experience in healthcare, association management, and/or not-for-profit environment strongly preferred.
Minimum of five years professional experience planning, leading, and executing strategic initiatives, leading change and promoting strong collaboration.
LEAN Certification and/or certification in project management, change management or strategic planning. Understanding of Baldrige framework preferred.
Experience presenting to a board and contributing at the senior management level.
Must have strong team orientation.
Excellent time management and organizational skills.
Ability to build strong and sustainable relationships and the capability to interact within all levels of the organization.
Results Oriented: A strong focus on execution.
Attention to detail and ability to prioritize.
Excellent presentation and facilitation skills.
Understanding of the executive role and responsibilities within a membership association.
Must possess sound judgment, discretion and a high degree of professionalism.
Ability to collaborate and build relationships at various levels.
Ability to make decisions.
Problem-solving skills and the ability to think creatively about the business.
Ability to respond quickly to situations, challenges and opportunities.
Experience managing staff teams, external vendors and projects.
Ability to synthesize complex or diverse information.
Demonstrate adaptability and self-awareness.
Ability to execute on priorities and deliver results.
Must have regular and predictable attendance.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.
About American College of Healthcare Executives
The American College of Healthcare Executives is an international professional society of more than 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE offers its prestigious FACHE® credential, signifying board certification in healthcare management. ACHE's established network of 80 chapters provides access to networking, education and career development at the local level. In addition, ACHE is known for its magazine, Healthcare Executive, and its career development and public policy programs. Through such efforts, ACHE works toward its goal of being the premier professional society for healthcare executives dedicated to improving healthcare delivery. The Foundation of the American College of Healthcare Executives was established to further advance healthcare management excellence through education and research. The Foundation of ACHE is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research. Its publishing division, Health Administration Press, is one of the largest publishers of books and journals on health services management including textbooks for college and university courses.