Find your path in health care. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you.
The Complete Care Department is comprised of a unique team that helps members facing social determinates of health issues. The team engages in community activities creating collaborative partnerships with health plan providers and community stakeholders. The team is diverse, with some team members having lived experience. The Associate Director of Crisis and Justice System Care position allows for an exciting opportunity to lead a talented team and impact integrated programs that serve children and families throughout Arizona. This position plays a key role in a collaborative and member-focused health care environment.
The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be. If you're ready to change lives, we want to hear from you.
Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.
POSITION SUMMARY This position works within the Banner University Health Plan Complete Care program and is responsible for oversight of the coordination between Justice System Stakeholders and Crisis System partners with physical, behavioral health, and integrated programs for all members. The CJSOC is a spectrum of Criminal Justice Stakeholders (courts, jail, prisons, law enforcement and adult/juvenile probation departments) and Crisis Systems (providers, health plans, law enforcement, and community crisis responders) that regularly interact with members with, or at risk for, mental health and substance use challenges. This role is responsible for the management of the Crisis and Justice System of Care team who ensure programs and resources are organized into a coordinated network, create meaningful partnerships with individuals served, and address members' cultural and linguistic needs in order to help the individual identify and achieve personal recovery goals and desired goals at home, in school, in the workplace, in the community, and throughout life.
CORE FUNCTIONS 1. Provides direct oversight of Crisis and Justice System of Care team to ensure coordination of care with system stakeholders and engage in substantial community and provider outreach. Participates in county coalitions, advisory work groups, and collaborations related to the crisis and justice systems.
2. Develops programs to address barriers to delivery of healthcare services that are available to all individuals entitled to Title XIX funding, including General Mental Health/Substance Use members as well as individuals determined to have a Serious Mental Illness (SMI).
3. Ensures compliance with policies and regulations pertaining to the provision of behavioral health services to individuals identified as having a Serious Mental Illness and ensures individuals who receive behavioral health services through Non-Title XIX funding receive behavioral health services as described by the Non-Discretionary Federal Grants policy.
4. Ensures adherence to CJSOC guiding principles to promote recovery in the adult behavioral health program, development initiatives, program development, service provision, and stakeholder collaboration.
5. Collaboratively develops and reports on key outcome indicators and other regulatory deliverables related to adult and child healthcare. Works with Neighborhood Networks and the Quality Management department to develop and implement fidelity monitoring mechanisms for various evidence-based practices related to the delivery of effective whole person care. Works with internal teams to ensure that Value Based Purchasing mechanisms include a focus on appropriate key infrastructure, process, and outcome measures.
6. Works with Neighborhood Networks to identify and respond to community health needs while implementing strategies that positively impact social determinants of health. This includes implementing effective interventions and programs to respond to the need of special populations including members with special healthcare needs and/or chronic health conditions, partnership with Centers of Excellence, and the development of incubators to drive innovations - especially related to opioid addiction, families that are DCS involved, homeless populations, and justice involved adults.
7. Works closely with the Complete Care Management team to provide guidance and consultation related to specific adult and child member needs related to the crisis and justice systems.
8. Facility and community based while remaining within budgetary allowances. Internal customers: BUHP Executive Management Team and other departments within the BUHP. External customers: AHCCCS, Families, Members, community agencies, justice system partners, Department of Child Safety, advocacy groups, and providers (Neighborhood Networks). Will represent health plan across multiple external stakeholder groups, must make decisions independently in line with established guidelines and procedures. This position will supervise Crisis and Justice System of Care staff, as necessary to effectively monitor regulatory and operational deliverables, while also offering leadership to the entire organization as it relates to Crisis and Justice System of Care.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Knowledge, skills and abilities as normally obtained through the completion of a Master's degree in Social Work, Business Administration, Healthcare Administration, Behavioral Health or other Healthcare related field.
Five years of experience in Healthcare, Case/Care Management, Clinical Management, Utilization, Quality management or Medical Management, including 1-2 years of leadership experience. Excellent interpersonal skills and exceptional organizational abilities. Must be able to communicate effectively with others by speaking, reading and writing. Relies on extensive experience and judgment to plan and accomplish goals.
Experience in Arizona Medicaid environment.
Additional related education and/or experience preferred.
What might draw you to Banner Health? A great health care career, of course—and a great place to live, no matter what stage of life you’re in. With facilities across the West, there is a health care career for everyone, from big city living in the Phoenix area to friendly small towns in the mountains and plains. As one of the largest nonprofit health systems in the country, Banner Health offers both the stability that comes with success and the possibility of exploring new areas of the country. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages:
Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health.
Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible.
The size, success and growth of our system provide you with the stability and options to pursue your desired career path.
Competitive compensation and comprehensive benefits offer you options to complement your unique needs.