The Lead Medical Supply Technician (Censitrac Systems Administrator) will plan and direct the day to day workings of the tracking system and have a thorough understanding of the development, building, and maintaining of the product for the facility. The incumbent will provide technical support of the Instrument Management System. The incumbent will also assist in the efforts for performance improvement of provided services to ensure excellence in clinical outcomes and customer satisfaction. -Demonstrates knowledge of, and compliance with hospital and departmental policies and procedures including Performance Improvement and system administrative routine reporting -Continuously strives to improve the quality of customer service by recognizing issues and communicating ways to resolve them -Reports immediately to Chief and Assistant Chief SPS when breaks occur for immediate corrective actions -Reviews and documents productivity with staff, coordinators, shift leaders and manager to provide educational assistance when necessary -Monitors Biological monitoring of all modes of sterilization and investigation and correction as needed -Collects data and establishes benchmarks for quality improvement -Provides written audits or exception reports for SPS Manager detailing problems identified -Monitors and provides real time sentential event investigation, documentation, communication, as related to the IMS -Demonstrates a thorough knowledge of the goals and functions of Sterile Processing and the role an effective tracking system contributes to a successful department -Uses knowledge to demonstrate excellent customer services to internal or external customers -Develops and reviews policies and procedures that impact the IMS -Presents improvements of the system to the Manager -Seeks approvals for changing SOPs -Recommends amendments for procedures as new technology creates change -Performs data entry for new instrument sets, equipment, and procedural trays -Uses a consistent format and naming nomenclature for instrumentation and containers -Tracks additions, modifications and deletions made to instrument set count sheets -Assists in the development of disaster plan downtime procedures for the IMS, sterilization equipment, and other systems related to the data that is captured in the tracking system -Runs routine administrative reports and provides to the Chief and Assistant Chief of SPS, and the Reusable Medical Equipment Coordinator -Assists in developing staff competencies for the effective and proper use of the tracking system -Serves as department hardware/software support representative by identifying department needs and by ensuring highest level of performance Works with Facility IT and Biomed to create a middle layer of troubleshooting administration unless hardware related -Works with Censis Technologies, Inc in troubleshooting documentation issues or system performance issues -Attends the CtUC annual conferences as budget allows -In collaboration with the Manager, directs the overall activities of Censitrac -Assists the department Educator for orientation, training, and ongoing changes as new features are added -Collaborates with other departments to ensure the appropriate professional standards are consistently applied in the Sterile Processing department -Maintains systems competency as required to perform duties -Trains and manages staff assigned to instrument marking, substitute approvals, and data entry to the system -Orients new employees to the department IMS -In-services all staff on proper function of instrumentation tracking -Researches, plans, and implements new functionality to all shifts -Receives, analyzes, and resolves all day to day user questions concerning system processing -Performs system file maintenance, digital images for individual instruments, or sets. -Uploads media of all types for the enhancement of accuracy for set assembly, special testing, and preventative maintenance -Maintains open and honest channel of communication with user departments, supervisor, peers, and staff -Assists the Manager with the Pl program related to the IMS -Actively troubleshoots system problems and accessory equipment -Reports problems to Information Services department and follows up with systems vendor for resolution -The incumbent will have knowledge of the processes for Reusable Medical Equipment (RME) as required by this position -The incumbent will be required to maintain current knowledge of the Standard Operating Procedures (SOPs) which document the processes and procedures for cleaning, disinfection, sterilization, and preparation of RME appropriate to this position. -The incumbent will be able to demonstrate their ability to utilize an acceptable proficiency in the use of RME appropriate to this position. Work Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.