The Coordinator Guest Relations facilitates patient satisfaction by visiting with patients, providing or coordinating communication for non-English speaking and hearing impaired patients and addressing unmet needs.
The Coordinator Guest Relations will obtain patient and family feedback on services provided by Baylor Scott & White Health (BSWH). Document and report complaints, concerns and compliments to involved departments and administration.Assist patient and family with interpretation through American Sign Language, written translation and verbal language interpretation by using individual knowledge of interpretation and translation.
The ideal candidate is committed to assisting others, has a professional demeanor, and is proficient with computer software. The candidate should have excellent communication skills, the ability to interact effectively with individuals at all levels and demonstrated accuracy.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!