[Virtual Environment Administration] At facilities that have virtualization, Build virtual servers and manage virtual guests on VM Hosts. Provide simple management functions of VI, escalate issues when necessary. Work with the Corporate Open Systems Team for general direction, standards, & architecture corporate standards.
[Server Hardware – Intel class] Conducting server builds, installing equipment in data center, racks, cabling, etc. Maintains system BIOS, Firmware, and hardware level drivers to manufacturer recommended levels. Manage lifecycle of server hardware. Analyze, troubleshoot, and resolve system hardware issues.
[Storage Infrastructure] – Responsible for all direct attached server storage in the environment, fault management and other functions. Work with Corporate Storage Team in Facilities with SAN\NAS storage to allocate space to systems, drive replacement and other basic functions.
[Inventory] Maintains accurate equipment (asset) inventory records, software inventory records, and system documentation.
[Backup Monitoring] Monitors backup jobs on systems daily. Performs manual backups, tape changes, or any troubleshooting. Proactively plans for capacity growth of system and maintains backup software levels current on servers and clients. Performs system backups & recovery for failed backups when necessary. Communicates progress and provides resolutions for failed backups & issues regarding server recovery.
[Data Center Infrastructure] Facilitate understanding and simple management of HVAC, UPS, PDU, Humidity/Temp controls in Facility Datacenters. Work with local facilities manager, local site director & Corporate Manager of data center infrastructure to implement and maintain corporate standards in datacenters and make sure equipment is kept under server contract and good working order.
[OS Lifecycle] Maintains manufacturer supported Operating System levels on all servers. Keeps Operating System lifecycle current and proactively plans for system upgrades to maintain compliance to Corporate Operation System standards. Analyze, troubleshoot, and resolve operating system issues. Configuring, optimizing, fine-tuning, & monitoring operating systems in accordance with Corporate Standards.
[Incident Management\Problem Management] – Solve service delivery and performance problems as it relates to server, virtual infrastructure or data center infrastructure. Maintains accurate information and data regarding end-user issues within the Help Desk tracking system in accordance to policy. Updates tickets/incidents regarding progress on issues. Prevents or identifies root cause of server related issues and implements solutions.
[MaintenanceDowntime] Communicates and coordinates downtime processes or activities with any interested or potentially affected parties. Effectively prepares for downtime event, provides coordination for execution, and delivers post assessment & communication. Works with corporate teams to complete downtime activities as needed.
[Change Management] – Participates and adheres to established change management policies and processes. Submits change controls when required. Change controls are submitted with the correct information and in a timely manner and work is completed at scheduled.
[Time Management] Works a minimum of the expected 40 hours a week. Works additional hours to meet project deadlines without being asked to do so. Able to prioritize multiple projects and issues and meet deadlines. Completes tasks in a proactive and timely manner. Responds promptly to assignments as requested and keeps commitments to deadlines. Able to achieve established goals and objectives.
[Communications] Actively communicates relevant information to supervisor and other team members in a timely manner, taking necessary precautions to guard confidential information. Keeps others adequately informed at all times. Communicate weekly status to Corporate and Local leadership by submitting approved status report document. Enters all time in Project Online time accounting system and submits for approval in a timely manner.
[Customer Service\Cooperation] Displays courtesy and sensitivity to clients, able to manage difficult or emotional customer situations. Responds promptly to customer needs or requests for service and assistance. Exhibits tact and consideration when speaking or working with clients, peers, or management. Demonstrates understanding and value of teamwork and works cooperatively in team settings or group situations. Collaborates with peers at the Corporate and Facility level to meet AHSIS objectives. Offers assistance and support to team members & contributes to building a positive team spirit.
This position may require you to install a team collaboration tool (i.e. Microsoft Teams) to remain in communication during a business recovery event.
This position may require you to work onsite during a disaster as defined in Policy CWHR109
This position may require you to be able to take call during a disaster as defined in Policy CWHR109
KNOWLEDGE AND SKILLS REQUIRED:
Fundamental knowledge of business, accounting, management, & clinical software applications is recommended.
Understanding of networking concepts is necessary, including LAN/WAN technologies, network equipment, protocols, & other communication systems.
Experience in heterogeneous systems is preferred, including Windows Server, Unix/AIX, Linux, & OS/400.
Well-founded knowledge of systems administration concepts is required, including security, management, deployment, and maintenance of diverse operating system platforms.
Strong interpersonal skills & positive attitude towards work, peers, and management are required.
Strong customer service & support skills.
Must have the capacity to learn, grow, and develop through self-initiated interest and efforts.
Must have the ability to work well with people from many different disciplines, with varying levels of technical abilities.
Strong written & oral communication skills are required.
Must have the ability to learn new environments, design systems, and develop solutions with little or no documentation.
EDUCATION AND EXPERIENCE REQUIRED:
High School Education
Minimum of 2-5 years’ experience in Information Technology is essential, with 2 years being focused on System administration.
EDUCATION AND EXPERIENCE PREFERRED:
College degree in Computer Science, Information Systems, or equivalent education preferred.
Industry recognized certification in I.T. Systems Administration area is necessary. Extensive and proven experience may be substituted for certification where appropriate.
Previous experience in a healthcare environment a plus
Experience in scripting or programming languages is a preferred, including C or C++, vbscript, & shell scripting.
Under general supervision responsible for planning, installing, configuring and maintaining Microsoft Operating Systems, Intel Server platforms, and VMWare virtualization environments where applicable. Responsible for maintaining site data center infrastructure with assistance of the local facility managers. Responsible for the tasks listed in the job description with elevated responsibilities as required at the individual facility based on staffing levels. May act as project manager on certain projects. Completes all tasks assigned by leadership in a proactive manner. Acts as a liaison between local leadership and corporate management to communicate system administration activities\issues in the region.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.