SUMMARY: Under the direction of the Chief Information Officer and the Director of IT Operations, the ServiceNow Developer is responsible for delivering technology innovation and providing the backbone of our systems integrations business. The ideal candidate will demonstrate skills in areas of administration, development, documentation, and technical support of the ServiceNow platform. The individual will focus primarily on ServiceNow development and administration via configuration, implementation, and integrations that must occur to support service projects. EXPERIENCE: 3-5 years of related ServiceNow administration/development. Experience with medium to large scale technical projects with demonstrated ability to communicate with team members (including technical architects). Troubleshooting pertaining to forms of integration management, security, and application issues. SPECIAL SKILLS: Strong analytical and troubleshooting skills. Influencing/negotiation skills. Maintains current knowledge of marketplace changes pertinent to ServiceNow, monitoring tools, and ITIL processes. Ability to deliver results and projects within deadlines and budget. OTHER: Working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Service Mapping, Change/Release Management, Knowledge Performance Analytics, etc. Experience with Discovery implementation, AM Pro and Strategic Portfolio Management (formally ITBM) implementation, MID server configurations, creating schedules for scans and troubleshooting to resolve credentialing issues. Javascript, XML, HTML, CSS, web service integrations using REST, SOAP, etc. EDUCATION: Required: Bachelors - Related Field, Equivalent Experience - Related Field

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