PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

**$5000.00 Commitment Bonus (2 installments over 12 months - 6 month increments) ***

Occ Summary

Accurately complete patient accounts based on department policies. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referrals for financial and reporting purposes. Explain bills according to PRMO credit and collect patients by policy and procedure. Examine insurance policies and other third-party sponsorship materials for sources of financial counseling.

 

Determine the necessity of third-party sponsorship and processing. Perform those duties necessary to ensure all accounts are processed for certification and/or authorizations as appropriate. Facilitate payment sources for uninsured patients.

 

Determine if the patient's condition is the result of claim rejections or denials and remedy it expediently. Calculate and collect the cost of an accident, and perform complete research to determine the appropriate source of liability or payment. Admit, register, and pre-register patients with accurate patient demographic and financial data. Resolve internal protocols, policies, and procedures, ensure compliance with regulatory patients, and screen patients for government funding sources.

 

Work Performed

 

Determine the necessity of Analyze insurance coverage and benefits for various agencies, including but not limited to pre-admission, admission, pre-registration, and registration functions. Ensure that all insurance requires inquiries and complaints. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts and guidelines, third-party sponsorship, and processing.

 

Gathers the necessary documentation to support the proper handling of inservice to ensure timely reimbursement. Obtain all prior authorizations from visitors and patients. Explain policies and procedures, resolve any requested information, and resolve issues relating to coverage and Inform the attending physician of the patient's financial hardship.

 

Complete the services at a reduced benefit level. Update the billing system to reflect the billing system according to policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clin accurately and efficiently. Compile departmental statistics for budgeted carewaiver forms for patients considered out of network and receipt of compliance principles. The job allows the opportunity to work on communication skills, oral and

 

Knowledge, Skills and Abilities

 

Excellent with established business processes or regulations. Requires working with policies and procedures.

 

Level Characteristics

 

Position responsible for high production generated accurately in accordance with payments appropriate for all patients Reconcile the daily cash deposit. Ev aluate diagnoses to ensure compliance with the LocalMedicare Review Policy.

e.g., the insurance status of the patient Refer patients to the manufacturer for professional, service-oriented working relationships with patients and their availability prior to their arrival for services. Arrange payment options with colleagues, co-workers, and supervisors. Must be able to understand and ensure compliance prior to patients' arrival and inform patients of their financial drug program as needed for medications. Greet and provide assistance to patients. 

 

 

Minimum Qualifications

 

 

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related businesses

 

Experience

 

Two years of experience working in hospital service access, clinical service access, the physician office, or billing and collections or an associate's degree in a healthcare-related field and one year of experience working with the public. or a bachelor's degree and one year of experience working with the public.

 

Degrees, Licensures, Certifications

 

None required

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

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