Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC Learning & Development

Job Summary:

JOB SUMMARY
The Assistant Director supervises a section; analyzes and Evaluates departmental policies and procedures; develops and supervises maintenance of general accounting and statistical record systems; recommends personnel actions, e.g., hiring, promotion and termination.

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Job Summary:

The Assistant Director, Change Management plays a key role in ensuring VUMC's Workday release implementations meets objectives by increasing employee readiness, adoption, and usage. This role focuses on the people side of change for Workday and other significant institutional initiatives including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and executing on change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

The Assistant Director will work across the organization to ensure success. This role will act as a coach for senior leaders in helping them fulfill their role in organizational change and support change management learning initiatives as needed. They will also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through the transition and project teams in integrating change management activities into their project plans.

Key Responsibilities:

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Support the design, development, delivery, and management of communications.
• Consulting with staff members and identifying and managing anticipated resistance
• Plan to achieve goals or establish priorities.
• Help staff understand, share, and support the vision.
• Initiate changes in or develop new policies, procedures and/or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the section through program development, process improvement and coordination/integration of processes with other sections.
• Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to project staff regarding problems
• Adjust project priorities to meet emergencies or changing conditions
• Participate on departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc. Provide information to leadership and others (oral or written) to explain/clarify problems, issues, or requests
• Participate in periodic management meetings to keep top management informed of problems and concerns
• Analyze and evaluate ongoing change programs to identify areas where adjustments/improvements are needed
• Create and exceed service standards utilizing key service dimension and from knowledge of patient/customer expectations and best practice.
• Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides a qualified, competent staff to meet patient needs.
• Create an environment that encourages and supports self-development and learning for all project staff through regular feedback.
• Conduct project meetings to share essential information with team to keep projects on track, discussing current problems and future plans.
• Ensures all Human Resource and VUMC policies and procedures are followed according to standards.
• Identify, establish, and evaluate quality assurance standards, programs, and procedures within section.
• Establish and evaluate standards of performance to ensure safe, effective, and efficient operation of the section.
• Ensure that standards are met within area of responsibility to assure clinical enterprise accreditation/licensure.

Technical Capabilities

• Leading Teams (Expert): The ability to lead teams effectively and develop team members to success using empathy and coaching to produce accountability innovation and ownership.
• Consulting (Expert): The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.
• Training Needs Analysis (Expert): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Adult Learning Theory (Expert): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Instructional Design (Advanced): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.

Education Qualification

Bachelor's Degree and 5 years' experience required. Master's Degree preferred.

Certifications: Change Management Certification, PMP (preferred)

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function. * Problem Solving/ Complexity of work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational. * Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives. * Team Interaction: Leads multiple departments with a function.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance.Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

4 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled