Dignity Health East Valley Rehabilitation Hospital is a joint venture operation and free-standing Post-Acute Inpatient Rehabilitation Hospital between Dignity Health and Kindred Healthcare. Our two-story, 58,000-square-foot facility includes a stroke unit, therapy gym and 50 beds to serve patients recovering from significant neurological injury, illness and trauma and similar medical conditions.
Under the direct supervision of the Nutritional Services Manager, the Nutritional Services Aide performs a variety of patient food service and dish duties. The Nutrition Services Aide is responsible for providing excellent customer service while taking patient menu requests and communicating dietary information for use by kitchen personnel in the preparation of meals for patients. Responsible for accurately identifying the patient to ensure they receive the proper diet and nutritional supplements. Follows diet manual guidelines, organizational and departmental policies and procedures. Effectively uses downtime to accomplish departmental tasks as assigned or recognized.
Accurately prepares food trays for general and therapeutic diets and prepares special diet foods as necessary. Verifies trays for accuracy.
Prepares and delivers items, such as trays or snacks, as requested by patient care units or patients.
Deliver/collect daily menus and assist patients with ordering
Record meal intakes of patients
Maintains tray line in a clean, neat and organized manner and puts clean dishes and utensils away.
Collect soiled trays and utensils from dining room tables and transport them to dish washing area.
Wash dishes, clean equipment, wipe off dining room and worktables, clean utensils, pots and pans; mop floors in dietary as schedule and as necessary.
Clean and maintain kitchen, storage areas and food preparation equipment. Wash, sanitize, and store trays, dishes and utensils
Disposes of trash and garbage in appropriate manner and as needed.
Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment
Use meal program to enter new patients and adjust diet orders as needed
Set up serving line with cold foods, condiments, serving containers, dishes, silverware, etc. according to the menus and as instructed
Stock and store food items Maintain a level of food and supplies adequate for the next meal and assist in inventorying and storing incoming foods and supplies
Follow HAACP guidelines. (Temps, dating, etc...)
Report hazardous conditions, equipment, accidents, and incidents, as necessary.
Other duties as assigned.
Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty
Completes annual health, safety, and education requirements. Maintains professional growth and development.
Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served.
Reports to work on time as scheduled; adheres to policies regarding notification of absence.
Attends all mandatory in-services and staff meetings.
Represents the organization in a positive and professional manner.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
Maintains current licensure/certification for position, if applicable.
Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.
HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.
Able to communicate effectively in English, both verbally and in writing.
Additional languages preferred.
Basic computer knowledge.
Knowledge of equipment utilized.
Appropriate telephone communication skills.
Physical and Safety Requirements:
Good general health and stress coping ability. Position requires long periods of standing. Normal walking, , sitting, bending, carrying of items such as trays, boxes and dishes, food items and misc. other kitchen equipment. Ability to clearly and effectively communicate with all constituents (patients, families, peers, and other healthcare team members) as needed for leadership, assessment, intervention, and professional development.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
Do the Right Thing Always
Reflect integrity and virtue in your actions
Take personal responsibility and accountability for one's role and actions
Be honest and transparent in everything you do
Stay Focused on the Patient
Be a passionate advocate for your patients
Create the best patient and family experience possible
Prioritize excellent patient care delivery above all else
Support caregivers to deliver the best patient outcomes
Be Kinder Than Expected
Listen with empathy, act with humility and compassion
Identify and address the needs of others
Approach each situation with an open heart and open mind
Provide genuine recognition and feedback to others
Give Your Best
Challenge yourself and others to be better than yesterday
Take pride in your work
Appropriately challenge the status quo
Be relentless in delivering on commitments
Respect Individuality to Create the Team
Appreciate and leverage the differences and uniqueness of each individual
Listen to others and objectively consider ideas and opinions even when they conflict with your own
Recognize and support the value and contributions others bring to the team
Create Fun in What you Do
Celebrate all successes, no matter how minor
Give those around you permission to have fun
Recognize the good work being done around you
Start each day with a positive mindset
Engage and personally connect with others
OSHA Exposure Determination:
A key element for a successful Exposure Control Plan is to identify situations that place all employees at risk for exposure. To facilitate this, the Hospital maintains a list of job classifications and contact status for all employees in which employees have occupational exposure to blood borne pathogens. This position has been identified as Category II: Employees who rarely have contact with blood or body fluids and have no contact with used sharps.
High School Diploma or GED preferred.
Prior food service or customer service experience preferred.
Ability to communicate verbally and in writing and great interpersonal skills.
Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
Customer service oriented with the ability to work well under pressure
Job : Plant Ops./Dietary/Materials Mgmt. Primary Location : AZ-Chandler-CHC PR & MSA-DIGNITY-KINDRED REHAB HOSP EAST VALLEY LLC Organization : 3199 - CHC PR & MSA-DIGNITY-KINDRED REHAB HOSP EAST VALLEY LLC