Job Summary:

The Peer Navigator will be responsible for providing client centered support and education to clients seeking gender affirming care. The Peer will engage with the community to identify individuals seeking care, assist them in entering into care, provide care navigation through the WMCHealth Network to affirming providers as needed, and advocate for clients. Peers have a deep understanding of what the patient is experiencing; Patients have an opportunity to discuss personal issues with Peers in a safe environment and with someone they can relate to.

Responsibilities: 

• Identifies and addresses barriers to care, anticipate and pre-empt potential problems, promote patient self-efficacy through teaching and coaching; and provide emotional support
• Individual identifies as TGNCNB with success in managing their care and treatment as well as navigating health care systems
• Provide psychosocial support to patients with mental health and/or substance use disorder; coordinate individual support sessions or group support.
• Responsible for the orientation of new patients to grant support services and to WMCHealth Network services. In addition, introduce new patients to clinic staff
• Navigation of patients to medical visits or other health and human services appointments.
• The Navigator is expected to outreach all new referrals within 5 work days, make reminder calls and follow-up for missed appointments, and assist with barriers to attending appointments.  
• Provide educational and organizational materials
• Support education through individual or group activities.

• Conducts outreach to clients in the community to educate about WMCHealth TGNCNB services.
• Ensure that program goals of client outcomes are documented in AIRS so that annual service units can be met and demonstrate ability to set priorities and manage time in an efficient manner.
• Responsible for documenting all interventions conducted with the client or on their behalf in AIRS in a manner that is accurate and error free. Track all interventions on the program specific client contact logs. Documentation is to be completed immediately following the intervention and program specific monthly monitoring data is to be submitted no later then the 5th of the following month.
• Ensure that client’s confidential health care and personal information is protected at all times. Responsible for ensuring that appropriate consent forms are signed and updated as required. Ensure that exchanges of information are only disclosed to those individuals for which client consent has been obtained. Responsible for the safeguarding of electronic devices and passwords.
• Work as a team player in all areas to enhance the program as a whole. Hear staff and client concerns in an open and solution-oriented manner and refer all case management/client needs to the Administrator ACC.
• Responsible for actively participating in the Department’s Quality Improvement and Quality Assurance efforts, including but not limited to participation in the Department’s Quality Improvement Committee.
• Other job duties as requested by supervisor.

Qualifications/Requirements:

Experience:

• • Individual identifies as TGNCNB with proficiency in managing care and medication adherence
  • Experience with sexual health education, harm reduction strategies preferred
  • Comfortable with communicating with patients and within comunity

Education:  

• High School diploma or GED

Licenses / Certifications:  

Credentialed Alcoholism and Substance Abuse Counselor (CASAC); preferred