At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.

Make a Meaningful Impact as an Administrative Coordinator I

Are you a highly organized professional looking to play a critical role in patient care? Join our team as an Administrative Coordinator I, where you will serve as the essential liaison between Cooper and Inspira
In this role, you aren’t just scheduling appointments; you are ensuring that patients receive timely, life-changing care through seamless communication and efficient workflows

Your Role in the Patient Journey:
Orchestrate Surgical Care: You will take the lead in coordinating and scheduling procedures and surgical cases, meticulously ensuring that all required information is complete before a case is set

Be the Bridge: You will serve as the primary point of contact between Cooper and Inspira, facilitating communication and resolving scheduling hurdles to ensure continuity of care for every patient

Master of Coordination: You will support the surgical scheduling team by gathering all necessary documentation, orders, and clearances while assisting with the prior authorization process to keep care moving forward

Tech-Savvy Support: Utilizing multiple Electronic Medical Record (EMR) systems, you will verify patient data and track scheduling status across organizations to maintain a high standard of documentation

Why You’ll Excel in This Position:
Commitment to Excellence: You demonstrate Cooper Core Values and maintain a high level of professionalism in every interaction

Patient-Centered Service: You provide high-quality customer service to patients, families, and internal teams, acting as a helpful guide for follow-ups and general inquiries

Operational Detail: You handle essential administrative tasks-from obtaining records and uploading imaging to scanning and faxing-ensuring the medical record is accurate and complete

Continuous Improvement: We value your insight. You will identify workflow barriers and collaborate with leadership on process improvement efforts to enhance how we deliver care

Join us and become a key player in supporting scheduling operations and improving access to care for our community
You will also be called upon to perform related duties and special projects that contribute to our mission

Administrative functions include: Scheduling meetings, coordinates programs, data management, payroll duties, composing, typing, organizing, maintaining and distributing documents and incoming/outgoing correspondence for Directors, handling confidential personnel and financial documents, assists Directors with daily operational functions.Acts as Human Resource liaison, maintains time and attendance, assists and coordinates calendar for Director, maintains expense accounts, coordinate IT requests for service, responsible for office supplies across the Department, monitor accounts payable, compiles data for reports and other duties as necessary.

Professional telephone etiquette and customer satisfaction in support of the mission of CUH.  Demonstrates Cooper Core Values and Service Standards. Utilizes Aidet in all interactions.
Schedules hospital outpatient-based surgical procedures and services, schedules preoperative and post-operative appointments; assembles all pre-operative paperwork, ensuring all tests and pertinent information is accurately collected following divisional, departmental, and/or operating room guidelines.  
Answer incoming calls, direct calls to the correct party, check voicemails, and return missed calls for scheduling requests. Direct liaison with patients and clinical staff, ambulatory partners, to communicate patient results and scheduling needs. Escalate operational, provider, or patient complaints along with other critical matters to leadership.  Utilizes Aidet at all times.
Responsible for the integrity of pre-registration to include accurate health care coverage(s). Knowledge of medical insurance and billing processes.  Submits accurate authorization requests and works with authorization team to resolve any issues pertaining to authorizations.  Handles denials, escalates to provider and coordinates peer to peer meetings as needed.  
Handles bump list as needed.  All scheduling protocols are followed, allowing sufficient appointment time with the appropriate provider. This includes patients being seen in a timely manner appropriate to their clinical symptoms.  Patient appointments/cancellations are scheduled appropriately.  Scrubs Provider appointment schedules for accuracy of scheduling.  Reports conflicts to Manager.
Provides secretarial support, including calendar management. Enter surgical procedures and ensure that surgical cases are recorded accurately and in the correct order on the Outlook calendar. Monitors OR schedule to ensure Outlook and Snapboard match.   Report any calendar conflicts to the manager for resolution. Schedules meetings as needed.
Attends all Team Huddles and Meetings.
All other duties assigned

2-3 years in medical or office setting Preferred

HIGH SCHOOL 

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About Cooper University Health Care

Welcome to Cooper University Health Care With a more than 135-year history of healing, Cooper is the place South Jersey turns to when they need care. As the leading academic medical system in the area, with South Jersey’s only Level 1 Trauma Center, more than 100 outpatient offices, and more than two million patient visits a year, it’s the perfect place to build a career of care in a truly diverse and inclusive environment. Whether you’re a medical professional or possess other skills, you’ll want to be with Cooper.

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